In the world of modern business, enterprises deal with a variety of challenges when it comes to managing their ERP software effectively. These challenges often impede growth, prevent innovation, and jeopardize the overall efficiency of operations.
After more than 25 years in the ERP business, we have identified some common challenges that our customers face, and below are most of the common ones.
“Our commitment is to delivering real business value in managing core applications, database and technology, enabling our customers to take care of their core business”
– Marcel van der Togt
Managed Services Director
Are you familiar with these challenges in your organization?
Keeping Workforce Skilled for Support and System Management
Organizations often find it challenging to keep their workforce consistently skilled and updated on the latest technologies and practices.
This struggle leads to inefficiencies, errors, and a decline in system performance.
Supporting Legacy IT
Legacy IT systems can be a burden, requiring specialized knowledge and expertise to maintain and support. Organizations often find themselves hindered by outdated technologies that impede growth and innovation.
We see this happening a lot when the organization uses multiple systems to run its business.
Having 24/7 Business Support
In a globalized business environment, downtime is not an option. Companies need round-the-clock support to ensure uninterrupted operations and immediate resolution of any issues that may arise.
That sometimes gets tricky, especially when the company has operations within different time zones.
Security and Compliance
With an increasing cyber threat landscape, ensuring the security and compliance of ERP systems is essential. Organizations need robust measures to protect sensitive data and adhere to industry regulations.
Reducing Time-Consuming Tasks
Time-consuming manual tasks can complicate productivity and divert valuable resources from strategic initiatives. Streamlining and automating routine processes is crucial for efficiency.
Ability to Innovate
Keeping still is the enemy of progress. Organizations need the ability to innovate and adapt to evolving market trends, but this is often hindered by the constraints of managing and maintaining ERP systems.
There is always a better way forward
After many years in the business, we have heard from our clients all the above (and more!) common aspects that negatively impact their businesses’ progress in time.
With that information, we have created a holistic Managed Services program that allows our clients to look into the future, without having to focus too much on the daily setbacks that may arise.
The Steltix Managed Services offering includes the following to make our clients’ work lives easier:
Individuals and Interaction Above Processes and Tools
We prioritize human interaction and collaboration over rigid processes and tools. Our approach ensures a personalized and effective solution tailored to each client’s unique needs.
Working Service Above Extended Documentation
We focus on delivering tangible results through active service rather than drowning in extensive documentation. Our goal is to provide practical solutions that yield immediate benefits.
Cooperation with the Customer Above Negotiating on Contracts
We believe in a collaborative partnership with our clients. Our emphasis is on cooperation and understanding, fostering a relationship that goes beyond mere contractual agreements.
Responding to Change Above Following the Original Plan
In the ever-changing business landscape, agility is key. Our approach prioritizes adaptability, ensuring we respond promptly to any changes or challenges that may arise.
24×7 Capability and a Global Multilingual Team
We offer round-the-clock support through a global multilingual team, ensuring that our clients receive assistance whenever they need it, regardless of their location or language.
Fully Certified JD Edwards, Cloud, and Oracle Cloud Infrastructure (OCI) Team
Our team comprises experts certified in JD Edwards, Cloud, and OCI, guaranteeing a high level of proficiency in managing and optimizing these technologies.
ISO Certified for Data Protection and Security
We hold ISO certifications, reflecting our commitment to protecting data and preventing security breaches, providing our clients with peace of mind.
Next steps
The Steltix Managed Services offering is a holistic solution designed to alleviate the challenges experienced by organizations while managing ERP software.
Our service models are based on your specific needs. That is why we cover three scenarios:
Responsive – Incident Management. Includes:
- Technical Application support
- Functional Application support
- 24×7 support
- Single Point of Contact
Proactive – Maintain. Includes:
- Proactive Monitoring
- Vulnerability Scanning
- Container Subscription
- (Cloud Platform) Operations Management
Future Proof – Continuous Improvement. Includes:
- Architecture Advisory Services
- Steltix JDE Tools
- Test Services
- Move workloads in OCI
- Functional Monitoring
By prioritizing collaboration, responsiveness, and proactive measures, we empower our clients to overcome challenges and embrace innovation.