Global Managed Services

We offer supplementary ERP support for monitoring and system administration of your ERP system.

“Our commitment is to delivering real business value in managing core applications, database & technology…enabling our Customers to take care of their core business”

– Marcel van der Togt
Director Global Managed Services

Steltix Global Managed Services

The Steltix Global Managed Services ITIL-Framework is a holistic service, driving benefits from continuous modernisation of applications and technology:

Proactive, outcome-based 24×7 services

Automated proactive regression testing to ensure systems run uninterrupted

Continuous guided learning and education to enable early adoption and benefits realisation of innovation

Proactive knowledge sharing of Industry and Business experience with Business and IT

Customers pre-briefings on vendor release roadmaps

NAPCO

SUCCESS STORY

Theo Pouw Leverages Steltix 24/7 Support and Managed Services for JD Edwards

“Over the past few years, the partnership between Theo Pouw and Steltix has flourished. Steltix provides 24/7 support across all time zones, ensuring that Theo Pouw’s IT team has the assistance they need whenever challenges arise.”

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SUCCESS STORY

IMCD’s Journey to Seamless ERP Support with Steltix Global Managed Services

“To support their expansive growth and complex operations, IMCD partnered with Steltix and their Global Managed Services to enhance their JD Edwards ERP system.”

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NAPCO

Steltix Global Managed Services provides a comprehensive services catalogue across applications and technology

Responsive Services

Our Incident Management offers you 24×7 Technical and Application support provided by our global framework and local teams, including a dedicated service delivery manager with performance reporting.

Proactive Services

Our Proactive Services is outcome-based and recognizes issues before you know them. This includes Proactive Monitoring and resolution Database & Integrations, Vulnerability Scanning, Purge IT & Archiving, Patch Management and Tools Upgrades.

Continuous Delivery

Continuous Delivery is the evolution of support delivery. It encompasses SaaS, on-premise, PaaS and IaaS and includes proactive intelligence on new features, business impact analysis of product updates, release management and recommendations on mandatory and optional product updates.

Meet our Customer Manager, Marcel van der Togt

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Jeroen van der Ham
Steltix, Managed Services Manager

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